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ollama-k80-lab/dify/format_jira_ticket.py
Shang Chieh Tseng 1ac263822a Add new workflow and code block python script.
2025-05-22 18:53:17 +08:00

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import re
def atlassian_to_markdown(text: str) -> str:
"""
Converts Atlassian wiki-style markup to standard Markdown.
"""
# Normalize line breaks
text = text.replace('\\n', '\n').replace('\r\n', '\n')
# Bold text: +*text*+ → **text**
text = re.sub(r'\+\*(.+?)\*\+', r'**\1**', text)
# Headings: h1. → #, h2. → ##, etc.
text = re.sub(r'^h([1-6])\.\s+', lambda m: '#' *
int(m.group(1)) + ' ', text, flags=re.MULTILINE)
# Blockquotes: > lines
text = re.sub(r'^\s*>', '>', text, flags=re.MULTILINE)
# Image conversion: !URL|params! → ![](URL)
text = re.sub(r'!([^\|!]+)\|[^!]*!', r'![](\1)', text)
# Escaped dividers to markdown horizontal rules
text = re.sub(r'\\[-]+', '---', text)
# Remove extra Unicode whitespace characters (e.g., non-breaking spaces)
# note: the space before \t is a non-breaking space
text = re.sub(r'[ \t]+', ' ', text)
# Collapse multiple blank lines to a maximum of 2
text = re.sub(r'\n{3,}', '\n\n', text)
# Strip trailing spaces
text = '\n'.join(line.rstrip() for line in text.splitlines())
return text.strip()
def format_comments_display(comments: list) -> str:
"""
Format a list of comments to simple markdown with display name and converted body.
"""
output = []
for comment in comments:
name = comment.get("author", {}).get("displayName", "Unknown Author")
body_raw = comment.get("body", "")
body_md = atlassian_to_markdown(body_raw)
output.append(f"### {name}\n\n{body_md}\n")
return "\n---\n".join(output)
def main(jira_response: list) -> dict:
"""Formats JSON data into a Jira-style ticket string (simplified format)."""
issue = jira_response[0]["issue"]
jira_ticket = issue["key"]
root_cause = atlassian_to_markdown(issue["fields"]["customfield_10205"])
description = atlassian_to_markdown(issue["fields"]["description"])
comments = format_comments_display(issue["fields"]["comment"]["comments"])
summary = issue["fields"]["summary"]
ticket = f"""
**Jira Ticket** {jira_ticket}
**Summary:*** {summary}
**Root Cause:**
{root_cause}
**Description:**
{description}
**Comment:**
{comments}
"""
return {
"result": ticket
}
if __name__ == "__main__":
sample_jira_response = [
{
"issue": {
"expand": "renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations,customfield_10039.properties,customfield_10010.requestTypePractice",
"fields": {
"aggregateprogress": {
"progress": 0,
"total": 0
},
"aggregatetimeestimate": None,
"aggregatetimeoriginalestimate": None,
"aggregatetimespent": None,
"assignee": {
"accountId": "712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6",
"accountType": "atlassian",
"active": True,
"avatarUrls": {
"16x16": "https://secure.gravatar.com/avatar/8acd7ecda9b8e9c5e20c1d791b5d8671?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FWE-5.png",
"24x24": "https://secure.gravatar.com/avatar/8acd7ecda9b8e9c5e20c1d791b5d8671?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FWE-5.png",
"32x32": "https://secure.gravatar.com/avatar/8acd7ecda9b8e9c5e20c1d791b5d8671?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FWE-5.png",
"48x48": "https://secure.gravatar.com/avatar/8acd7ecda9b8e9c5e20c1d791b5d8671?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FWE-5.png"
},
"displayName": "Wu, Eric",
"emailAddress": "eric.wu@commscope.com",
"self": "https://ruckus.atlassian.net/rest/api/2/user?accountId=712020%3Ad33662dd-7b1d-4cbb-8905-e7c9a5cc49f6",
"timeZone": "America/Los_Angeles"
},
"attachment": [
{
"author": {
"accountId": "712020:f85b2370-dba7-49c7-9733-7243dcd25af7",
"accountType": "atlassian",
"active": True,
"avatarUrls": {
"16x16": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png",
"24x24": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png",
"32x32": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png",
"48x48": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png"
},
"displayName": "Jacob, Praveen",
"emailAddress": "praveen.jacob@commscope.com",
"self": "https://ruckus.atlassian.net/rest/api/2/user?accountId=712020%3Af85b2370-dba7-49c7-9733-7243dcd25af7",
"timeZone": "America/Los_Angeles"
},
"content": "https://ruckus.atlassian.net/rest/api/2/attachment/content/406384",
"created": "2025-02-25T05:26:08.584-0800",
"filename": "eu.ruckus.cloud(4).har",
"id": "406384",
"mimeType": "application/octet-stream",
"self": "https://ruckus.atlassian.net/rest/api/2/attachment/406384",
"size": 864545
},
{
"author": {
"accountId": "712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6",
"accountType": "atlassian",
"active": True,
"avatarUrls": {
"16x16": "https://secure.gravatar.com/avatar/8acd7ecda9b8e9c5e20c1d791b5d8671?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FWE-5.png",
"24x24": "https://secure.gravatar.com/avatar/8acd7ecda9b8e9c5e20c1d791b5d8671?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FWE-5.png",
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},
"displayName": "Wu, Eric",
"emailAddress": "eric.wu@commscope.com",
"self": "https://ruckus.atlassian.net/rest/api/2/user?accountId=712020%3Ad33662dd-7b1d-4cbb-8905-e7c9a5cc49f6",
"timeZone": "America/Los_Angeles"
},
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"created": "2025-03-05T10:12:05.409-0800",
"filename": "image-20250305-181255.png",
"id": "784574",
"mimeType": "image/png",
"self": "https://ruckus.atlassian.net/rest/api/2/attachment/784574",
"size": 21434,
"thumbnail": "https://ruckus.atlassian.net/rest/api/2/attachment/thumbnail/784574"
},
{
"author": {
"accountId": "712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6",
"accountType": "atlassian",
"active": True,
"avatarUrls": {
"16x16": "https://secure.gravatar.com/avatar/8acd7ecda9b8e9c5e20c1d791b5d8671?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FWE-5.png",
"24x24": "https://secure.gravatar.com/avatar/8acd7ecda9b8e9c5e20c1d791b5d8671?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FWE-5.png",
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},
"displayName": "Wu, Eric",
"emailAddress": "eric.wu@commscope.com",
"self": "https://ruckus.atlassian.net/rest/api/2/user?accountId=712020%3Ad33662dd-7b1d-4cbb-8905-e7c9a5cc49f6",
"timeZone": "America/Los_Angeles"
},
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"id": "787814",
"mimeType": "image/png",
"self": "https://ruckus.atlassian.net/rest/api/2/attachment/787814",
"size": 18042,
"thumbnail": "https://ruckus.atlassian.net/rest/api/2/attachment/thumbnail/787814"
},
{
"author": {
"accountId": "712020:f85b2370-dba7-49c7-9733-7243dcd25af7",
"accountType": "atlassian",
"active": True,
"avatarUrls": {
"16x16": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png",
"24x24": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png",
"32x32": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png",
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},
"displayName": "Jacob, Praveen",
"emailAddress": "praveen.jacob@commscope.com",
"self": "https://ruckus.atlassian.net/rest/api/2/user?accountId=712020%3Af85b2370-dba7-49c7-9733-7243dcd25af7",
"timeZone": "America/Los_Angeles"
},
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"id": "822906",
"mimeType": "image/png",
"self": "https://ruckus.atlassian.net/rest/api/2/attachment/822906",
"size": 88949,
"thumbnail": "https://ruckus.atlassian.net/rest/api/2/attachment/thumbnail/822906"
},
{
"author": {
"accountId": "712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6",
"accountType": "atlassian",
"active": True,
"avatarUrls": {
"16x16": "https://secure.gravatar.com/avatar/8acd7ecda9b8e9c5e20c1d791b5d8671?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FWE-5.png",
"24x24": "https://secure.gravatar.com/avatar/8acd7ecda9b8e9c5e20c1d791b5d8671?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FWE-5.png",
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},
"displayName": "Wu, Eric",
"emailAddress": "eric.wu@commscope.com",
"self": "https://ruckus.atlassian.net/rest/api/2/user?accountId=712020%3Ad33662dd-7b1d-4cbb-8905-e7c9a5cc49f6",
"timeZone": "America/Los_Angeles"
},
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"created": "2025-03-25T10:53:28.205-0700",
"filename": "image-20250325-175041.png",
"id": "822925",
"mimeType": "image/png",
"self": "https://ruckus.atlassian.net/rest/api/2/attachment/822925",
"size": 101221,
"thumbnail": "https://ruckus.atlassian.net/rest/api/2/attachment/thumbnail/822925"
},
{
"author": {
"accountId": "712020:312e8ba4-7f21-4469-a639-1a67636dcfc8",
"accountType": "atlassian",
"active": True,
"avatarUrls": {
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},
"displayName": "Yang, William",
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},
{
"author": {
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"accountType": "atlassian",
"active": True,
"avatarUrls": {
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},
"displayName": "Wu, Eric",
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},
{
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"accountType": "atlassian",
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},
"displayName": "Wu, Eric",
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},
{
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"accountType": "atlassian",
"active": True,
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"displayName": "Wu, Eric",
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"body": "*Scope :-*\n \nSLA Impact Radius : As per initial analysis problem is specific to this account, hence type SUC(single user case) categorizing as low blast radius.\n \nSLA Impact Calculation : Existing production network/AP/switch functionalities remains unaffected hence Impact is Minimum .\n \nER State : Discovery phase\n \nAdditional Info: Strangely when we tried to pull up by MAC address details were displayed, however other problem like Guest Created and Guest Expires time still remains the same which is an issue.\n \n!https://ruckus.atlassian.net/rest/api/3/attachment/content/745679|height=369,width=800!\n \n!https://ruckus.atlassian.net/rest/api/3/attachment/content/745680|height=369,width=800!",
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"body": "[observation]\n \nclients\n \n0. e2:b8:c8:54:6c:b8\n \nclient info is no longer available on GUI due to limited data retention.\n \nHowever, the successful client authorization was recorded on Feb 13.\n \n{color:#343741}[https://logs.int.cloud.ruckuswireless.com/s/alto-eu/goto/bb89dee48467b749ef96bee957ca7ccf]{color}\n \n!https://ruckus.atlassian.net/rest/api/3/attachment/content/745681|height=362,width=876!\n \n1. 34:7d:f6:66:f2:01\n \nauthorized method : HotSpot(Wispr)+Mac\n \nwith no guest details, and fixed timestamps on guest created/expires\n \n!https://ruckus.atlassian.net/rest/api/3/attachment/content/745682|height=311,width=553!\n \n2. aa:41:bf:da:4b:6c\n \na. Most guest details were missing.\n \nb. The guest creation and expiration timestamps are fixed to the page click timestamp.\n \n!https://ruckus.atlassian.net/rest/api/3/attachment/content/745683|height=530,width=876!\n \n!https://ruckus.atlassian.net/rest/api/3/attachment/content/745684|height=310,width=553!\n \nRequest URL:\n[https://api.eu.ruckus.cloud/guestUsers/query]\nRequest Method:\nPOST\n \n[preview]\n \ndata\n:\n[{name: \"Debbie Robinson\", id: \"0c14e455-5f24-4ce1-808a-ae86ff9975ab\",…}]\n0\n:\n\\{name: \"Debbie Robinson\", id: \"0c14e455-5f24-4ce1-808a-ae86ff9975ab\",…}\ncreationDate\n:\n\"2025-01-16T16:39:39.172Z\"\ndevicesMac\n:\n[\"ee:bc:ec:0e:ef:5b\", \"aa:41:bf:da:4b:6c\", \"76:c6:c0:b5:31:0f\"]\n0\n:\n\"ee:bc:ec:0e:ef:5b\"\n1\n:\n\"aa:41:bf:da:4b:6c\"\n2\n:\n\"76:c6:c0:b5:31:0f\"\nemailAddress\n:\n\"\"\nexpiryDate\n:\n\"2026-01-16T16:39:39.181Z\"",
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"body": "ACX-79018 has been raised for further investigation",
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"body": "Hi Praveen,\n \nThe DBOM requirement mandates a P2 priority.\n \nSince this ticket was created with P3,\n \nthere may be a conflict with the DBOM process. Could you please review whether the priority should be escalated or if the customer can wait for RBOM instead?\n \nNote: Many fixes are pending for the next RBOM due to a backlog of DBOMs currently in the queue.\n \nPlease advise.\n \nThanks!",
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"body": "Hi [~EWU],\n \nI have increased the priority to P2/S2 to get this fixed through the DBOM at the earliest.\n \nThanks,\n \nPraveen. J",
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"updated": "2025-03-01T01:21:26.703-0800"
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"body": "[Root Cause]\n\nThe username reported by AP does not match the expected GuestPass username\n\nGUI filter fails to identify matching guests and guestDetails field remains empty.\n\n\n[Resolution]\nImproved the GUI filtering logic with MAC address matching, the issue should be gone.\n\n\n\n[Coming Fix]\n\n(3/6 update)\n\nacx-ui : 65793 is now on QA ENV\n\n!image-20250305-181255.png|width=1062,height=183,alt=\"image-20250305-181255.png\"!",
"created": "2025-03-03T10:52:52.454-0800",
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"updated": "2025-03-06T12:51:06.542-0800"
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"body": "Hi [~accountid:712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6],\n\nHas this been rolled out to the prod servers yet? \n\nThanks,\n\nPraveen. J ",
"created": "2025-03-07T07:25:03.176-0800",
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"displayName": "Wu, Eric",
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"body": "Hi Praveen,\n\nThanks for the info.\n\nNot yet, due to the high volume of DBOM recently. \n\nIt is expected to be included in the next RBOM (e.g., acx-service-5245+ ).\n\nwill continue to provide updates on the fix progress below.\n\nThanks!\n\n\n\n[Coming Fix]\n\n(3/12 update)\n\nacx-ui : 65793 is now on QA ENV\n\n!image-20250310-171841.png|width=908,height=118,alt=\"image-20250310-171841.png\"!",
"created": "2025-03-07T09:53:08.650-0800",
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"updated": "2025-03-11T10:01:25.790-0700"
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"body": "Resolving this ticket as the acx-ui: 65793 in acx-service-5248 is now on STAGE and should be on PROD soon.",
"created": "2025-03-14T09:46:00.418-0700",
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"displayName": "Jacob, Praveen",
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"body": "Hi [~accountid:712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6],\n\nDo you have an ETA for this fix? \n\nThanks,\n\nPraveen. J ",
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"body": "Hi [~accountid:712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6], \n\nI still see the same issue in the R1 GUI. \n\n!image-20250325-154149.png|width=1706,height=891,alt=\"image-20250325-154149.png\"!\n\nThanks,\n\nPraveen. J",
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"displayName": "Jacob, Praveen",
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"updated": "2025-03-25T08:42:09.539-0700"
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"body": "The issue is still observed on EU, \n\nchecking if the acx-ui fix is included in latest build or not.\n\n!image-20250325-175041.png|width=1358,height=763,alt=\"image-20250325-175041.png\"!",
"created": "2025-03-25T10:53:28.602-0700",
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"body": "The previous change has already been deployed to PROD.\nchecking if other fixes are needed or not",
"created": "2025-03-27T10:13:49.731-0700",
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"body": "Issue unable to be reproduced in my PROD-EU tenant.\n\n\n!image-20250328-022553.png|width=408,height=677,alt=\"image-20250328-022553.png\"!",
"created": "2025-03-27T19:27:00.577-0700",
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"body": "[next action item]\n\n1 Unauthorized Guest Client:\n\n=> can have further enhancement to Keep the guest details field completely empty to avoid confusion\n\n\n\n2 Working Authorized Guest Client:\n\n=> Unable to reproduce the issue as shown in the screenshot above.\n\n\n\n3 Non-Working Authorized Guest Client:\n\nThe guest service was unable to find the login record of client b0:68:e6:60:9c:f1, resulting in the guest info not being displayed as expected.\n\nFurther investigation would be needed from both the AP and CP teams.\n\n!image-20250328-041538.png|width=1375,height=663,alt=\"image-20250328-041538.png\"!\n\n{{https://logs.int.cloud.ruckuswireless.com/s/alto-eu/goto/52ee6a6d390eca545a9b28a658676bc3}}\n\n!image-20250328-042807.png|width=1469,height=614,alt=\"image-20250328-042807.png\"!\n\n\n\ncustomer problematic client b0:68:e6:60:9c:f1\n\ncustomer R650 7.0.0.300.649 202339001014 \n[^SupportLog_202339001014_27032025-2123.log] \n\n{panel:bgColor=#eae6ff}\n(SupportLog_202339001014_27032025-2123.log)\n\n----- wlan34 -----\nb0:68:e6:60:9c:f1 {\n Allow : Y\n Device Info : { Smartphone, Android, Android } [DHCP]\n Hostname : android-83d4097bc05e727a\n Forwarding Policy : 4(LBOAP)\n VLAN ID : 994\n IP Address : 10.99.4.23 (H)\n IPv6 Address : \n DHCP Lease Time : 41726\n DHCP XID : 0x534abffa\n Packet Drop (Force DHCP): 0\n DHCP ACK Packets : 163\n Life Time : 300\n FIREWALL ID : N/A\n CI Unicast Filter : Enabled\n CI Multicast Filter : Disabled\n Antispoof arpreq_count : 0\n Antispoof dhcpreq_count : 0\n CUI :\n DHCP Pool Name :\n NAT Pool Name :\n Session Duration : 1362305\n Station Type : Wireless\n Roam state : New connection\n{color:#bf2600} Auth Type : Wispr{color}\n{color:#bf2600} Auth Method : Mac{color}\n RL UPlink : 0\n RL Downlink : 0\n Mscs Status : Disabled\n Flags : 0x618\n}\n{panel}",
"created": "2025-03-27T21:33:46.321-0700",
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"body": "Hi [~accountid:712020:f85b2370-dba7-49c7-9733-7243dcd25af7] \n\nCould you please assist with the following action items?\n\n\n\n# Given the EET AP could not reproduce the issue as previously mentioned, \ncould you please verify whether the issue can be observed from the Support lab AP or if it only exists on the customer side?\n\n# If the issue cannot be replicated in support lab, please check whether the customer allows at least two more lab APs (Support lab AP and EET AP) to join the problematic guest SSID.\n\n# Enable the Durga info level of the \"session-manager\" as shown in the screenshot:\na. Set the customer tenant ID to \"add root.DEBUG tenant (max 5)\".\nb. change log level to \"INFO\".\nc. Wait for 5 minutes and ensure that the \"INFO\" logs of the \"session-manager\" are populated on Kibana.\n\n!image-20250329-062044.png|width=1284,height=765,alt=\"image-20250329-062044.png\"!\n\n# Once the \"session-manager\" \"INFO\" logs are visible on Kibana:\na. Join the Support lab AP and client to the problematic guest SSID\nb. Check whether the issue can be reproduced, particularly when the client auth status shows \"authorized\" while the guest created/expiration time remains the same.\n\n# EET AP will remain on hold from joining the customer SSID until EET has R1 customer account access permission again.\n\n# If the issue is reproduced from either the Support lab AP or the customer AP(new guest client joins),\nPlease share the Kibana link with the timestamp and the customer's GUI view.\n\n\nThanks!",
"created": "2025-03-28T23:23:22.173-0700",
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},
"displayName": "Jacob, Praveen",
"emailAddress": "praveen.jacob@commscope.com",
"self": "https://ruckus.atlassian.net/rest/api/2/user?accountId=712020%3Af85b2370-dba7-49c7-9733-7243dcd25af7",
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"body": "Hi [~accountid:712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6], \n\nLet me request the customer to allow us to add 2 APs.\n\nThanks,\n\nPraveen. J ",
"created": "2025-04-01T09:29:56.825-0700",
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"updated": "2025-04-01T09:29:56.825-0700"
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"displayName": "Wu, Eric",
"emailAddress": "eric.wu@commscope.com",
"self": "https://ruckus.atlassian.net/rest/api/2/user?accountId=712020%3Ad33662dd-7b1d-4cbb-8905-e7c9a5cc49f6",
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"body": "Hi [~accountid:712020:f85b2370-dba7-49c7-9733-7243dcd25af7] ,\n\nwould like to check the issue is reproducible through the Support lab AP using the customer tenant, \n\nor if it's only occurring on the customer's AP+client ?\n\nThanks!",
"created": "2025-04-03T09:30:20.582-0700",
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"updated": "2025-04-03T09:30:20.582-0700"
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"displayName": "Jacob, Praveen",
"emailAddress": "praveen.jacob@commscope.com",
"self": "https://ruckus.atlassian.net/rest/api/2/user?accountId=712020%3Af85b2370-dba7-49c7-9733-7243dcd25af7",
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"body": "Hi [~accountid:712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6],\n\nCustomer has just provided his permission to add our APs to his tenant. \n\nI will add the AP and keep you posted on the test. \n\nThanks,\n\nPraveen. J ",
"created": "2025-04-04T10:00:36.361-0700",
"id": "2793693",
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"body": "Hi [~accountid:712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6], \n\nI noticed that the phenomenon of the same time being shown for Guest Created' and ‘Guest Expires’ is seen only when the concerned Guest device is in an ‘Unauthorized’ state. \n\nI have tested this with two difference wireless clients and their MAC addresses are: *00:c0:ca:ac:2e:f6* & *00:c0:ca:ac:2e:f5*. This can be seen in the two screenshots below. \n\n!image-20250407-175339.png|width=624,height=329,alt=\"image-20250407-175339.png\"!\n\n!image-20250407-175358.png|width=624,height=327,alt=\"image-20250407-175358.png\"!\n\nHowever, when both clients are authorized, their details are as expected as it should be. Please see the working screenshots below. \n\n!image-20250407-175512.png|width=624,height=326,alt=\"image-20250407-175512.png\"!\n\n!image-20250407-175606.png|width=624,height=327,alt=\"image-20250407-175606.png\"!\n\nKibana logs with Session Manager debug are available here: \n\n[https://logs.int.cloud.ruckuswireless.com/s/alto-eu/goto/d9eda7a82b5b97fc8635f2e3b2045de1|https://logs.int.cloud.ruckuswireless.com/s/alto-eu/goto/d9eda7a82b5b97fc8635f2e3b2045de1]\n\n[https://logs.int.cloud.ruckuswireless.com/s/alto-eu/goto/fa5227fa47424f30df7b627b6efe7dfb|https://logs.int.cloud.ruckuswireless.com/s/alto-eu/goto/fa5227fa47424f30df7b627b6efe7dfb]\n\n[https://logs.int.cloud.ruckuswireless.com/s/alto-eu/goto/0b37b06e0688a4a1d6ba0b27a5f7d1a2|https://logs.int.cloud.ruckuswireless.com/s/alto-eu/goto/0b37b06e0688a4a1d6ba0b27a5f7d1a2]\n\nAP Support log files: Are also attached. \n\n+*Note:*+ I believe we only need to explain if it makes sense to show the same timestamp for ‘Guest Created’ and ‘Guest Expires’ for unauthorized clients. \n\nThanks,\n\nPraveen. J",
"created": "2025-04-07T10:58:59.032-0700",
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"displayName": "Wu, Eric",
"emailAddress": "eric.wu@commscope.com",
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"body": "Hi [~accountid:712020:f85b2370-dba7-49c7-9733-7243dcd25af7] \n\nThanks for the info.\n\n\n\n(non-working case)\non this customer side, a few clients which might hit the corner case that \n\n\"authorized\" state with \"the same Guest Created and Expires timestamps\"\n\n\n\n(working case)\n1.\nEET AP + clients under dogfooder tenant in the former comment\n\n2.\n\nSupport AP + clients (00:c0:ca:ac:2e:f6 & 00:c0:ca:ac:2e:f5) under the customer tenant \"ebb3238545f64af78a05504e2b470a35\"\n\nboth #1 and #2 were\n\"unauthorized\" state with \"the same Guest Created and Expires timestamps\"\n\"authorized\" state with \"actual Guest Created and Expires timestamps\"\n\n\n\n[next action item]\nSince the issue could not be consistently reproduced across multiple device combinations,\n\nthe proposed next step would be a potential enhancement [https://ruckus.atlassian.net/browse/ACX-83183|https://ruckus.atlassian.net/browse/ACX-83183|smart-link] to improve clarity in GUI:\n\n\"unauthorized\" state which should display empty timestamps when actual values are not yet available.\n\nPlease note that \n\n1.\n\nThis is a non-blocking display enhancement, and would not be considered for urgent fix and would go with RBOM flow.\n\n2.\n\nPlease help to keep monitoring whether the non-working case can be reproduced within the next two days.\n\nIf reproducible, please ensure that:\n\n* EU Durga has enabled \"session-manager\" at INFO level for this customer tenant\n* The INFO log is observable in EU Kibana\n* AP debug log is collected\n\n\n\nIf not reproducible, \nwe would proceed to resolve [https://ruckus.atlassian.net/browse/ER-14520|https://ruckus.atlassian.net/browse/ER-14520|smart-link] in two days, \n\nas the display enhancement would be scheduled through the RBOM flow.\n\n\n\nThanks!",
"created": "2025-04-07T14:32:56.944-0700",
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"updated": "2025-04-07T14:39:31.151-0700"
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"body": "Hi [~accountid:712020:d33662dd-7b1d-4cbb-8905-e7c9a5cc49f6],\n\nI have reviewed a bunch of clients and so far keeping with the latest findings only unauthorized users are seeing the same timestamps for both ‘Guest Created’ and ‘Guest Expires’. \n\nI will keep monitoring for the next couple of days. \n\nWhat would be the tentative for this RBOM?\n\nThanks,\n\nPraveen. J ",
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"body": "Per [https://ruckus.atlassian.net/browse/ACX-79018|https://ruckus.atlassian.net/browse/ACX-79018|smart-link] ACX-UI 65793 is the fix. Current acx-ui build is 68188.\nIs this issue resolved?",
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"body": "Hi Praveen, Paul,\n\nThanks for checking in.\n\n\n\n[Resolved Bug]\n\n[https://ruckus.atlassian.net/browse/ACX-79018|https://ruckus.atlassian.net/browse/ACX-79018|smart-link] \n\nhas helped address partial display issues by falling back to MAC address when the username does not match, allowing the client reported by AP to still be identified.\n\n\n\nHowever, there is still another display concern where clients in the \"unauthorized\" state show identical \"Guest Created\" and \"Expires\" timestamps, \n\nwhich requires the following GUI enhancement\n\n[GUI Enhancement]\n\n[https://ruckus.atlassian.net/browse/ACX-83183|https://ruckus.atlassian.net/browse/ACX-83183|smart-link]\n\n\n\nSince the last enhancement is primarily intended to improve GUI clarity \n\nby replacing potentially misleading \"Guest Created\" and \"Expires\" timestamps for unauthorized guests with empty values,\n\n\n\nit does not affect core functionality and is not considered a blocking issue for this *ER-14520*.\n\nThe RBOM ETA will depend on resource scheduling by the DEV team\n\nC.C. [~accountid:712020:51db05f0-216a-474e-b47e-e789b96b019d] \n\n\n\nThis *ER-14520* is expected to be resolved soon.\n\nThanks!",
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"body": "The latest GUI enhancement ACX-83183 is currently under code review and planned for completion by 04/15/25.\r\n\r\nETA for PROD to have RBOM of ACX-83183: Late April.\r\n\r\nSummary of the display change:\r\n\r\n[Before ACX-83183]\r\nWhen no available date in guest details,\r\nboth \"Guest Created\" and \"Expires\" timestamps default to the page access time.\r\n\r\n[After ACX-83183]\r\nWhen no available date in guest details, \r\nboth \"Guest Created\" and \"Expires\" timestamps will default to empty.",
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"customfield_10840": None,
"customfield_10841": None,
"customfield_10843": None,
"customfield_10844": None,
"customfield_10845": None,
"customfield_10847": None,
"customfield_10848": None,
"customfield_10855": None,
"customfield_10859": None,
"customfield_10861": None,
"customfield_10863": None,
"customfield_10868": None,
"customfield_10871": None,
"customfield_10872": None,
"customfield_10880": [],
"customfield_10919": None,
"customfield_10920": None,
"customfield_10921": None,
"customfield_10922": None,
"customfield_10923": None,
"customfield_10924": "True",
"customfield_10925": None,
"customfield_10926": None,
"customfield_10927": None,
"customfield_10928": None,
"customfield_10929": None,
"customfield_10930": None,
"customfield_10931": None,
"customfield_10932": None,
"customfield_10933": None,
"customfield_10935": None,
"customfield_10936": None,
"customfield_10937": None,
"customfield_10939": None,
"customfield_10940": None,
"customfield_10941": None,
"customfield_10942": None,
"customfield_10943": None,
"customfield_10978": None,
"customfield_11012": None,
"customfield_11013": None,
"description": "+*Issue:*+ Guest details are missing for some random guest users on the wireless clients page.\n \n+*Summary:*+\n> The customer suspects that some unknown users can connect to JAGS-Guests SSID without going through captive portal authentication.\n> The JAGS-Guests SSID is configured with the portal type “Guest Pass.” So, users must sign in with a guest pass credential to connect to the SSID.\n> Some unknown users are found to be in Authorized state without any guest pass information.\n \n+*Observations:*+\n> For example client MAC address “E2:B8:C8:54:6C:B8” is seen in the authorized state on the wireless clients list page.\n \n!https://ruckus.atlassian.net/rest/api/3/attachment/content/745675|height=230,width=553!\n \n> Guest details are empty for this client. Particularly the guest name which is a mandatory field when a guest pass is generated.\nh1. !https://ruckus.atlassian.net/rest/api/3/attachment/content/786980|height=266,width=553!\n\n> Also, the Guest Created and Guest Expires time are same.\n \n> Moreover, Guest Created and Guest Expires time shown is the time when we click on the client. So if we click again on the client at 15:20 then it shows Guest Created and Guest Expires time as 15:20 as shown below:\n \n!https://ruckus.atlassian.net/rest/api/3/attachment/content/786981|height=273,width=553!\n \n> This client device \"aa:41:bf:da:4b:6c\" is also a current example.\n!https://ruckus.atlassian.net/rest/api/3/attachment/content/786982|height=308,width=553!\n+*>*+ AP logs how the client authorization event:\nFeb 13 09:53:45 James-Allen's-Girls'-School_15c22d54b671445cb3ecf8dc528b97ca_202339001035_AP-JGS-GF-L13 daemon.info hostapd: @@206,clientAuthorization,\"apMac\"=\"c8:a6:08:12:2c:60\",\"clientMac\"=\"e2:b8:c8:54:6c:b8\",\"ssid\"=\"JAGS-Guests\",\"bssid\"=\"c8:a6:08:92:2c:61\",\"userId\"=\"\",\"wlanId\"=\"44\",\"iface\"=\"wlan33\",\"tenantUUID\"=\"839f87c6-d116-497e-afce-aa8157abd30c\",\"apName\"=\"AP-JGS-GF-L13\",\"apGps\"=\"51.454821,-0.085475\",\"networkId\"=\"59dc792a872e4f40a4836f2e1d0120ae\",\"networkName\"=\"JAGS-Guests\",\"clientIP\"=\"10.99.4.229\",\"userName\"=\"e2b8c8546cb8\",\"vlanId\"=\"994\",\"radio\"=\"a/n/ac/ax\",\"encryption\"=\"None\",\"band\"=\"5g\"\nFeb 13 09:53:45 James-Allen's-Girls'-School_15c22d54b671445cb3ecf8dc528b97ca_202339001035_AP-JGS-GF-L13 daemon.info hostapd: wlan33: STA e2:b8:c8:54:6c:b8 IEEE 802.11: wlan33: IEEE 802.11: station authorized: ssid:JAGS-Guests, is_wispr:2, wispr_start_time:1739440425, session_timeout:86400, idle_timeout:0, expiration:0, acct_interim_interval:0, grace_period:3600, uuid:, common_state:1 filter_id:0\n\\------------output omitted---------------\n+*Kibana logs:*+\nReceived RSyslog event message RequestId: a4d5fbb10ac54754bf8a02199376e07e Topic: acx.event.syslog-message Raw payload: Feb 13 09:54:20 James-Allen's-Girls'-School_15c22d54b671445cb3ecf8dc528b97ca_202339001035_AP-JGS-GF-L13 daemon.info hostapd: @@206,clientAuthorization,\"apMac\"=\"c8:a6:08:12:2c:60\",\"clientMac\"=\"e2:b8:c8:54:6c:b8\",\"ssid\"=\"JAGS-Guests\",\"bssid\"=\"c8:a6:08:92:2c:61\",\"userId\"=\"\",\"wlanId\"=\"44\",\"iface\"=\"wlan33\",\"tenantUUID\"=\"839f87c6-d116-497e-afce-aa8157abd30c\",\"apName\"=\"AP-JGS-GF-L13\",\"apGps\"=\"51.454821,-0.085475\",\"networkId\"=\"59dc792a872e4f40a4836f2e1d0120ae\",\"networkName\"=\"JAGS-Guests\",\"clientIP\"=\"10.99.4.229\",\"userName\"=\"e2b8c8546cb8\",\"vlanId\"=\"994\",\"radio\"=\"a/n/ac/ax\",\"encryption\"=\"None\",\"band\"=\"5g\",\"fwVersion\"=\"7.0.0.300.6497\",\"model\"=\"R650\",\"zoneUUID\"=\"15c22d54b671445cb3ecf8dc528b97ca\",\"zoneName\"=\"15c22d54b671445cb3ecf8dc528b97ca\",\"timeZone\"=\"GMT+0BST,M3.5.0/01:00,M10.4.0/01:00\",\"apLocation\"=\"\",\"apGps\"=\"51.454821,-0.085475\",\"apIpAddress\"=\"10.0.12.65\",\"apIpv6Address\"=\"\",\"apGroupUUID\"=\"3dff52291b4a4db6a5394f904ea71e12\",\"domainId\"=\"ebb3238545f64af78a05504e2b470a35\",\"serialNumber\"=\"202339001035\",\"domainName\"=\"James Allen's Girls' School\",\"wlanGroupUUID\"=\"3dff52291b4a4db6a5394f904ea71e12_RADIO24\",\"apDescription\"=\"AP-JGS-GF-L13\",\"serialNumber\"=\"202339001035\",\"tenantId\"=\"ebb3238545f64af78a05504e2b470a35\",\"tenantName\"=\"James Allen's Girls' School\",\"venueId\"=\"15c22d54b671445cb3ecf8dc528b97ca\",\"venueName\"=\"James Allen's Girls' School\",\"apGroupId\"=\"3dff52291b4a4db6a5394f904ea71e12\",\"apGroupName\"=\"Science Maths Block\",\"apId\"=\"C8:A6:08:12:2C:60\",\"apName\"=\"AP-JGS-GF-L13\",\"poePort\"=\"1\"\n\\----------------------------------------------------\n> Such users are unknown and the issue is not easily reproducible.\n \n+*Tenant Info:*+\n \nTenant Name: James Allen's Girls' School\nTenant Email: lsterling@webuy.com\nIDM Tenant ID: 0015000000kaVOpAAM\nAlto Tenant ID: ebb3238545f64af78a05504e2b470a35\nResource Profile: ruckus-one\nAccount Type: REC\n \n+*Logs attached:*+\n \n> HAR log file\n \n> AP Support log file",
"duedate": None,
"environment": None,
"fixVersions": [
{
"archived": False,
"description": "",
"id": "10780",
"name": "Ruckus-One",
"released": False,
"self": "https://ruckus.atlassian.net/rest/api/2/version/10780"
}
],
"issuelinks": [
{
"id": "174017",
"outwardIssue": {
"fields": {
"issuetype": {
"avatarId": 10303,
"description": "A problem which impairs or prevents the functions of the product. (Migrated on 28 Feb 2025 23:55 UTC)",
"hierarchyLevel": 0,
"iconUrl": "https://ruckus.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium",
"id": "10006",
"name": "Bug",
"self": "https://ruckus.atlassian.net/rest/api/2/issuetype/10006",
"subtask": False
},
"priority": {
"iconUrl": "https://ruckus.atlassian.net/images/icons/priorities/critical.svg",
"id": "10001",
"name": "P2",
"self": "https://ruckus.atlassian.net/rest/api/2/priority/10001"
},
"status": {
"description": "",
"iconUrl": "https://ruckus.atlassian.net/images/icons/statuses/resolved.png",
"id": "5",
"name": "Resolved",
"self": "https://ruckus.atlassian.net/rest/api/2/status/5",
"statusCategory": {
"colorName": "green",
"id": 3,
"key": "done",
"name": "Done",
"self": "https://ruckus.atlassian.net/rest/api/2/statuscategory/3"
}
},
"summary": "[ER-14520] Wireless Guest user information is not displayed correctly"
},
"id": "284906",
"key": "ACX-79018",
"self": "https://ruckus.atlassian.net/rest/api/2/issue/284906"
},
"self": "https://ruckus.atlassian.net/rest/api/2/issueLink/174017",
"type": {
"id": "10013",
"inward": "is child of",
"name": "Parent-Child",
"outward": "is parent of",
"self": "https://ruckus.atlassian.net/rest/api/2/issueLinkType/10013"
}
},
{
"id": "461932",
"outwardIssue": {
"fields": {
"issuetype": {
"avatarId": 10310,
"description": "An improvement or enhancement to an existing feature or task. (Migrated on 28 Feb 2025 23:55 UTC)",
"hierarchyLevel": 0,
"iconUrl": "https://ruckus.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10310?size=medium",
"id": "10028",
"name": "Improvement",
"self": "https://ruckus.atlassian.net/rest/api/2/issuetype/10028",
"subtask": False
},
"priority": {
"iconUrl": "https://ruckus.atlassian.net/images/icons/priorities/major.svg",
"id": "10002",
"name": "P3",
"self": "https://ruckus.atlassian.net/rest/api/2/priority/10002"
},
"status": {
"description": "",
"iconUrl": "https://ruckus.atlassian.net/images/icons/statuses/resolved.png",
"id": "5",
"name": "Resolved",
"self": "https://ruckus.atlassian.net/rest/api/2/status/5",
"statusCategory": {
"colorName": "green",
"id": 3,
"key": "done",
"name": "Done",
"self": "https://ruckus.atlassian.net/rest/api/2/statuscategory/3"
}
},
"summary": "[ER-14520] Wireless Guest user information should be empty if unauthorized"
},
"id": "968621",
"key": "ACX-83183",
"self": "https://ruckus.atlassian.net/rest/api/2/issue/968621"
},
"self": "https://ruckus.atlassian.net/rest/api/2/issueLink/461932",
"type": {
"id": "10013",
"inward": "is child of",
"name": "Parent-Child",
"outward": "is parent of",
"self": "https://ruckus.atlassian.net/rest/api/2/issueLinkType/10013"
}
}
],
"issuerestriction": {
"issuerestrictions": {},
"shouldDisplay": False
},
"issuetype": {
"avatarId": 10300,
"description": "Escalation to Eng (Migrated on 28 Feb 2025 23:55 UTC)",
"hierarchyLevel": 0,
"iconUrl": "https://ruckus.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10300?size=medium",
"id": "10013",
"name": "Support Case",
"self": "https://ruckus.atlassian.net/rest/api/2/issuetype/10013",
"subtask": False
},
"labels": [
"emea"
],
"lastViewed": "2025-05-21T19:58:37.950-0700",
"progress": {
"progress": 0,
"total": 0
},
"project": {
"avatarUrls": {
"16x16": "https://ruckus.atlassian.net/rest/api/2/universal_avatar/view/type/project/avatar/10422?size=xsmall",
"24x24": "https://ruckus.atlassian.net/rest/api/2/universal_avatar/view/type/project/avatar/10422?size=small",
"32x32": "https://ruckus.atlassian.net/rest/api/2/universal_avatar/view/type/project/avatar/10422?size=medium",
"48x48": "https://ruckus.atlassian.net/rest/api/2/universal_avatar/view/type/project/avatar/10422"
},
"id": "10010",
"key": "ER",
"name": "Escalation",
"projectCategory": {
"description": "Projects for all software",
"id": "10000",
"name": "SOFTWARE ENGINEERING",
"self": "https://ruckus.atlassian.net/rest/api/2/projectCategory/10000"
},
"projectTypeKey": "software",
"self": "https://ruckus.atlassian.net/rest/api/2/project/10010",
"simplified": False
},
"reporter": {
"accountId": "712020:f85b2370-dba7-49c7-9733-7243dcd25af7",
"accountType": "atlassian",
"active": True,
"avatarUrls": {
"16x16": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png",
"24x24": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png",
"32x32": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png",
"48x48": "https://secure.gravatar.com/avatar/67b44b9ab907929dae90a026d9fb178e?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJP-0.png"
},
"displayName": "Jacob, Praveen",
"emailAddress": "praveen.jacob@commscope.com",
"self": "https://ruckus.atlassian.net/rest/api/2/user?accountId=712020%3Af85b2370-dba7-49c7-9733-7243dcd25af7",
"timeZone": "America/Los_Angeles"
},
"resolution": {
"description": "Work has been completed on this issue.",
"id": "10000",
"name": "Done",
"self": "https://ruckus.atlassian.net/rest/api/2/resolution/10000"
},
"resolutiondate": "2025-04-09T10:38:07.682-0700",
"security": None,
"status": {
"description": "",
"iconUrl": "https://ruckus.atlassian.net/images/icons/statuses/resolved.png",
"id": "5",
"name": "Resolved",
"self": "https://ruckus.atlassian.net/rest/api/2/status/5",
"statusCategory": {
"colorName": "green",
"id": 3,
"key": "done",
"name": "Done",
"self": "https://ruckus.atlassian.net/rest/api/2/statuscategory/3"
}
},
"statusCategory": {
"colorName": "green",
"id": 3,
"key": "done",
"name": "Done",
"self": "https://ruckus.atlassian.net/rest/api/2/statuscategory/3"
},
"statuscategorychangedate": "2025-04-09T10:38:07.813-0700",
"subtasks": [],
"summary": "James Allen's Girls' School | R1_EU | Wireless Guest user information is not displayed correctly",
"timeestimate": None,
"timeoriginalestimate": None,
"timespent": None,
"timetracking": {},
"updated": "2025-05-01T08:33:25.275-0700",
"versions": [
{
"archived": False,
"description": "",
"id": "10780",
"name": "Ruckus-One",
"released": False,
"self": "https://ruckus.atlassian.net/rest/api/2/version/10780"
}
],
"votes": {
"hasVoted": False,
"self": "https://ruckus.atlassian.net/rest/api/2/issue/ER-14520/votes",
"votes": 0
},
"watches": {
"isWatching": False,
"self": "https://ruckus.atlassian.net/rest/api/2/issue/ER-14520/watchers",
"watchCount": 40
},
"worklog": {
"maxResults": 20,
"startAt": 0,
"total": 0,
"worklogs": []
},
"workratio": -1
},
"id": "317008",
"key": "ER-14520",
"self": "https://ruckus.atlassian.net/rest/api/2/issue/317008"
}
}
]
result = main(sample_jira_response)
print(result["result"])
Reference in New Issue View Git Blame Copy Permalink